Papa Johns Pizza in Kentucky

"Want to give y'all at houratbourne a shout out, my family just had it for dinner, still the best wings compared to your neighbors,I get unsaused and they are so juicy. I don't normally eat the pizza but it looked so good that I said I gotta try that. The pizza was the best we had yet from y'all! The brownie was still warm and soft, it was delicious! We needed this, I've been down with an injury and we weren't expecting great food and fast, friendly delivery! Thank you and keep up the good work and food, we loved it!"

"Mixed bag review. Birthday party with 24 kiddos. We placed an app order at 3:55 for a 5:45 delivery. At 5:39 it wasn't cooking. Spoke to the manager, who sounded overwhelmed. But we were assured 30 and it would be there. When the pizza was done, it said delivery approx of 7:08. So I called, placed on carryout and picked it up. The store was full or Doordashers and delivery guys. The pizzas were hot, tasted amazing, and the party was saved. Then we received a refund for the order. Which was not asked for, and was incredibly gracious. Thanks for standing behind your employees and your store. This gesture was above and beyond our expectations. We are talking about delivery, after all. Which is such a novelty. Thanks for making it right. We will continue to be patrons on the value and customer service."

"This crew saved the day when for a party I was supposed to get pizza from Little Ceasers that I ordered a night before and of course that pizza wasn’t gotten and the experience was abysmal. Went to this Papa John’s to quickly get pizza and they absolutely saved the day getting me 3 pepperoni pizzas, cheese sticks, and 3 cheese pizzas in like 12 minutes. Just want to shout out the crew and location for giving us hot and tasty pizza and saving our birthday party!"

"The pizza today was amazing, very fresh. I got a Pepsi with my order and I forgot they had crush now, so I ordered that while standing there because I've been waiting for yall to have an orange soda. The girl working today said they, not sure who, didn't think anyone would want it. I do! She's 100 percent right. I'll order more with it being summer and yall having the orange crush. So excited for that especially"

"I was the last customer of the night 6-5-25. The management and staff were incredibly helpful and kind. Little did they know we had seven kids back at the suite. The food of course was hot, fresh and delicious. I appreciated the consideration and communication."

"I bought the hear pizza, it was delicious, crispy, good shape and the price is not to high."

"This store is great. The GM really cares about her job and the pizzas are great."

"My initial order ended up being left on another customer's front porch instead of mine. I called the store to inquire on my order and I was told that the driver called my cell phone and knocked on my door. Clearly the driver made a mistake and contacted another customer as I sat on my couch, next to my door with my phone by my side and never received a call or a knock on my door. Once I spoke with the associate that corrected my order, I was very relieved and impressed with his level of customer service. He apologized for the error, contacted the driver and kept me updated every step. He offered to remake a new pizza and would send out the next available driver. I received my order at exactly 40 minutes as promised and had no errors. Literally the minute my pizza was delivered, the same associate made a follow-up call to make sure I had received my order and offered a 15% discount to be applied to a future order. He apologized again and was very professional and empathetic. How that associate handled the situation made all the difference in the world. I understand mistakes happen with deliveries, but his exceptional customer service resulted in a very happy customer."